Privacy policy

1. Information We Collect

We collect personal information that you provide to us when you:

• Create an account or place an order
• Contact us via our website, email, or social media
• Subscribe to our newsletter or marketing communications
• Upload artwork or design files to our platform

This information may include your name, email address, phone number, delivery address, and payment information. We do not store credit card details on our servers.

2. How We Use Your Information

We use your personal information only for the purposes for which it was collected, including:

• Processing and fulfilling your orders
• Communicating with you about your order status
• Sending marketing communications (only where you have opted in)
• Improving our website and services
• Complying with our legal obligations

3. Sharing of Information

We do not sell your personal information to third parties. We may share your information with:

• Courier and logistics partners — to facilitate delivery of your order
• Payment processors — to securely process your payment
• Our parent company — Everything Unique Creations (Pty) Ltd, for operational purposes
• Legal authorities — where required by law

4. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience and analyse website traffic. By using our website, you consent to our use of cookies. You may disable cookies in your browser settings, though this may affect the functionality of our website.

5. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Object to the processing of your information for direct marketing purposes
• Lodge a complaint with the Information Regulator of South Africa

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption for all data transmitted between your browser and our server.

7. Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are retained for a minimum of 5 years for accounting and legal compliance purposes.

8. Marketing Communications

We will only send you marketing emails or messages if you have opted in to receive them. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

9. Contact & Complaints

If you have any questions or concerns about how we handle your personal information, or wish to exercise any of your rights, please contact us via our website. If you are not satisfied with our response, you may contact the Information Regulator of South Africa at inforeg.org.za.