Delivery Policy
Delivery Policy
1. Order Processing
All EU PrintLab products are produced to order. Production begins only after full payment has been received and your artwork file has been approved. Please ensure your files meet our submission requirements to avoid delays.
2. Production Turnaround Times
| Product Type | Standard Turnaround |
|---|---|
| DTF Transfers (A4) | 2–3 business days |
| DTF Transfers (Per Metre) | 3–5 business days |
| UV DTF Stickers & Decals | 2–4 business days |
| Custom Apparel / T-Shirts | 3–5 business days |
| Rush Orders (where available) | 1–2 business days (surcharge applies) |
3. Shipping & Delivery
We ship nationwide across South Africa using reputable courier partners. Delivery timeframes after dispatch are as follows:
| Destination | Estimated Delivery After Dispatch |
|---|---|
| Gauteng (major areas) | 1–2 business days |
| Cape Town, Durban, Port Elizabeth | 2–3 business days |
| Other major cities | 2–4 business days |
| Remote / outlying areas | 3–6 business days |
4. PUDO Locker Delivery
We offer delivery to PUDO Locker points as a convenient, cost-effective option. When selecting PUDO delivery at checkout, please ensure you select your nearest locker and provide the correct locker code. Once your parcel is delivered to the locker, you will receive a PIN to collect your order. Parcels not collected within the PUDO collection window may be returned to us, and re-delivery fees will apply.
5. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order. Free shipping thresholds, where applicable, will be displayed on the website and may change from time to time.
6. Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to track your parcel on the courier's website.
7. Incorrect Delivery Address
Please ensure your delivery address is correct before placing your order. EU PrintLab is not responsible for failed or delayed delivery due to an incorrect address provided by the customer. Re-delivery charges will apply where applicable.
8. Failed Delivery & Uncollected Parcels
If a delivery attempt fails or a PUDO parcel is not collected within the required timeframe, the parcel may be returned to us. Storage fees may be charged by the courier. Re-delivery of returned parcels will be charged at the standard delivery rate.
9. Damaged in Transit
In the unlikely event that your order arrives damaged, please photograph the packaging and product immediately upon receipt and contact us within 48 hours of delivery. Claims submitted after this window may not be accepted.